How FlightComp Works

From eligibility check to compensation in your account — here's exactly what happens at every step.

Do It Yourself

$19 Claims Kit

Check your eligibility (free)

Answer a few questions about your flight. We'll tell you instantly if you're likely owed compensation and how much, based on the specific regulation that applies to your route.

Get your Claims Kit ($19)

We generate a personalized, legally-cited claim letter addressed to your airline. The kit includes the letter, step-by-step submission instructions, follow-up templates, and a guide on what to expect.

Submit to your airline

Send the letter to your airline using the instructions in your kit. Most airlines have a dedicated claims or customer relations email. The letter does the heavy lifting.

Get paid

Airlines typically respond within 4–8 weeks. If they reject your claim, the kit includes follow-up templates and escalation guidance for the relevant aviation authority.

Let Us Handle It

25% — No Win, No Fee

Check your eligibility (free)

Same as above. Answer a few questions and get your verdict instantly — no signup required.

Authorize us to act on your behalf

Sign a simple digital authorization. This lets us contact the airline and manage the entire process for you. Takes about two minutes.

We submit and follow up

We send a formal claim letter to the airline on your behalf, citing the specific legal provisions. If the airline doesn't respond or rejects the claim, we send follow-ups and can escalate to the relevant aviation authority — UK CAA, Canadian CTA, Turkish DGCA, or EU national enforcement bodies.

You get paid

When the airline pays, we transfer the compensation to your bank account minus our 25% fee. If we don't recover anything, you owe nothing.

What your claim letter looks like

[Airline Name] Customer Relations
[Airline Address]

15 March 2026

Re: Claim for Compensation — Flight XX1234, 15 March 2026
    London Heathrow (LHR) → Rome Fiumicino (FCO)
    Passenger: J. Smith

Dear Customer Relations Team,

I am writing to claim statutory compensation under EU Regulation 261/2004
for the cancellation of the above-referenced flight.

Pursuant to Article 5(1)(c)(iii) of EU Regulation 261/2004, passengers are
entitled to compensation where a flight is cancelled and the operating air
carrier fails to inform them of the cancellation at least 14 days before the
scheduled departure date.

Pursuant to Article 7(1)(b) of EU Regulation 261/2004, for intra-Community
flights of more than 1,500 km and all other flights between 1,500 km and
3,500 km, the compensation amount is €400.

I was not informed of the cancellation at least 14 days before the scheduled
departure of 15 March 2026, and no alternative flight was offered within the
time windows specified in Article 5(1)(c).

I therefore request payment of €400 compensation within 14 days of this
letter. If I do not receive a satisfactory response within that time, I will
escalate this matter to the relevant national enforcement body.

Sincerely,
J. Smith

Every FlightComp letter is tailored to your specific flight, regulation, and circumstances. No generic templates.

How long does it take?

Eligibility check

Instant

Claims Kit delivery

Immediate (digital download)

Airline response (typical)

4–8 weeks

If escalation needed

2–6 months

Some airlines respond quickly; others drag their feet. Our managed service follows up persistently until the case is resolved.

What happens if your claim is rejected?

Airlines reject claims frequently, often citing "extraordinary circumstances." Many of these rejections are invalid — a technical fault, for example, is not an extraordinary circumstance under EU261, even if the airline frames it as one.

FlightComp's managed service includes follow-up rebuttals citing relevant case law and specific regulation provisions. If the airline still won't pay, we escalate to the relevant national aviation authority. This is included in the 25% fee — no extra charge, no surprise legal fees.

Common questions

Is FlightComp a law firm?

No. We're a claims management service. We help you exercise your legal rights under passenger protection regulations. For complex legal matters, we recommend consulting a qualified attorney.

What regulations do you cover?

EU Regulation 261/2004, UK Regulation 261 (retained EU law), Canadian Air Passenger Protection Regulations (APPR, SOR/2019-150), and Turkey's SHY Regulation. These cover most flights to, from, and within Europe, the UK, Canada, and Turkey.

How far back can I claim?

EU261: up to 3 years (some EU countries allow 6 years). UK261: 6 years. Canada APPR: 1 year. Turkey SHY: 1 year. Time limits vary — check sooner rather than later.

Do I need to have kept my boarding pass?

It helps, but it's not always required. A booking confirmation or e-ticket receipt is usually sufficient to establish you were on the flight.

What if I already contacted the airline myself?

You can still use FlightComp. If the airline rejected your direct claim, our managed service can send a formal follow-up with stronger legal citations and escalation if needed.

Check your eligibility now — it's free and takes 2 minutes.

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