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How FlightComp Works

From eligibility check to compensation in your account — here's exactly what happens at every step with the Flight Compensation Kit.

Flight Compensation Kit
$14.99 flat fee
1
Check your eligibility (free)
Answer a few questions about your flight. We'll tell you instantly if you're likely owed compensation and how much, based on the specific regulation that applies to your route.
2
Get your Flight Compensation Kit ($14.99)
We generate a personalized, legally-cited claim letter addressed to your airline. The kit includes the letter, step-by-step submission instructions, follow-up templates, and a guide on what to expect.
3
Submit to your airline
Send the letter to your airline using the instructions in your kit. Most airlines have a dedicated claims or customer relations email. The letter does the heavy lifting.
4
Get paid
Airlines typically respond within 4–8 weeks. If they reject your claim, the kit includes follow-up templates and escalation guidance for the relevant aviation authority.

What your claim letter looks like

[Airline Name] Customer Relations
[Airline Address]

15 March 2026

Re: Claim for Compensation — Flight XX1234, 15 March 2026
    London Heathrow (LHR) → Rome Fiumicino (FCO)
    Passenger: J. Smith

Dear Customer Relations Team,

I am writing to claim statutory compensation under EU Regulation 261/2004
for the cancellation of the above-referenced flight.

Pursuant to Article 5(1)(c)(iii) of EU Regulation 261/2004, passengers are
entitled to compensation where a flight is cancelled and the operating air
carrier fails to inform them of the cancellation at least 14 days before the
scheduled departure date.

Pursuant to Article 7(1)(b) of EU Regulation 261/2004, for intra-Community
flights of more than 1,500 km and all other flights between 1,500 km and
3,500 km, the compensation amount is €400.

I was not informed of the cancellation at least 14 days before the scheduled
departure of 15 March 2026, and no alternative flight was offered within the
time windows specified in Article 5(1)(c).

I therefore request payment of €400 compensation within 14 days of this
letter. If I do not receive a satisfactory response within that time, I will
escalate this matter to the relevant national enforcement body.

Sincerely,
J. Smith

Every FlightComp letter is tailored to your specific flight, regulation, and circumstances. No generic templates.

How long does it take?

Eligibility check
Instant
Flight Compensation Kit delivery
Immediate (digital download)
Airline response (typical)
4–8 weeks
If escalation needed
2–6 months

Some airlines respond quickly; others drag their feet. Your kit includes follow-up and escalation templates for every scenario.

What happens if your claim is rejected?

Airlines reject claims frequently, often citing "extraordinary circumstances." Many of these rejections are invalid — a technical fault, for example, is not an extraordinary circumstance under EU261, even if the airline frames it as one.

Your Flight Compensation Kit includes follow-up rebuttal templates citing relevant case law and specific regulation provisions. If the airline still won't pay, the kit includes escalation guidance for the relevant national aviation authority — UK CAA, Canadian CTA, Turkish DGCA, or EU enforcement bodies.

Common questions

Is FlightComp a law firm?
No. We provide a flight compensation eligibility checker and claim letter generation service. We help you understand your legal rights and give you everything you need to claim compensation yourself. For complex legal matters, we recommend consulting a qualified attorney.
What regulations do you cover?
EU Regulation 261/2004, UK Regulation 261 (retained EU law), Canadian Air Passenger Protection Regulations (APPR, SOR/2019-150), and Turkey's SHY Regulation. These cover most flights to, from, and within Europe, the UK, Canada, and Turkey.
How far back can I claim?
EU261: up to 3 years (some EU countries allow 6 years). UK261: 6 years. Canada APPR: 1 year. Turkey SHY: 1 year. Time limits vary — check sooner rather than later.
Do I need to have kept my boarding pass?
It helps, but it's not always required. A booking confirmation or e-ticket receipt is usually sufficient to establish you were on the flight.
What if I already contacted the airline myself?
You can still use FlightComp. If the airline rejected your direct claim, the Flight Compensation Kit includes follow-up rebuttal templates with stronger legal citations and escalation guidance.

How FlightComp compares

FlightCompAirHelpClaimCompass
Eligibility check Free Paywalled Free
Flight Compensation Kit $14.99 flat feeN/AN/A
Managed service / commission fee None~35% (up to 50% with legal)~35% (up to 50% with legal)
Regulations coveredEU261, UK261, APPR, SHYEU261, UK261EU261, UK261
AirHelp vs FlightComp
Eligibility check
✕ Paywalled✓ Free
Flight Compensation Kit
N/A✓ $14.99
Commission fee
~35%+None
Regulations
EU261, UK261EU261, UK261, APPR, SHY
ClaimCompass vs FlightComp
Eligibility check
✓ Free✓ Free
Flight Compensation Kit
N/A✓ $14.99
Commission fee
~35%+None
Regulations
EU261, UK261EU261, UK261, APPR, SHY

Fees compared as of April 2026. FlightComp never charges additional legal action fees.

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